Sérénis sets a new benchmark in nationally based customer relationship management services for key accounts – with a French touch.
Sérénis provides customizable solutions for key accounts in the real estate, banking & insurance and transport sectors.
From customer relationship management to business process outsourcing (BPO) and consulting (for training and recruitment), Sérénis ensures efficient processing of inquiries with a premium level of service across all preferred communication channels, such as email and instant messaging.
All Sérénis customer relationship centers are located in France, and with some 200 employees we are today one of the main mid-size operators. This strong positioning allows us to offer customers an optimal combination of:
- Customizable services, availability and responsiveness,
- Solid foundations enabling us to invest in the latest CRM technology and best practices.
call centers in Châteauroux, Reims and Le Bourget
employees, all based in France and available 7/7
million calls handled in 2020
Sérénis demonstrates a distinctive French flair for customer relationship management, and our portfolio of customizable services are the best guarantee of highly effective, relevant solutions for creating value.